Support

Send the product URL, the approximate time of the run, and the exact message you saw. Do not email passwords, OAuth codes, or refresh tokens.

Contact

Email dash@doubledash.me. Support covers sign-in, Google Ads connection, keyword-planning runs, exports, and deletion requests.

Email support

Before reporting a connection problem

  1. Confirm you signed in with the Google account that can access the Ads customer.
  2. Reconnect Google Ads from the workspace if Google asks for consent again.
  3. Include the customer ID shown in Answer Map, but never include credentials.

Data controls

You can disconnect Google Ads separately from deleting saved Answer Map data.

Open deletion controls